1. Customer Due Diligence — before any agreement is signed
CDD must be completed before the Option to Purchase, before any Letter of Intent, before any legally binding commitment. This is CEA's most cited breach: CDD completed after the OTP was already signed.
CDD requires verifying identity (NRIC for citizens/PRs, passport for foreigners), collecting source-of-funds information, screening against sanctions and PEP databases, assessing risk level, and completing the relevant CEA form.
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Individual CDD forms
Form A1 (standard) · Form A2 (simplified) · Form B (risk determination) · Form C (EDD) · Form F (ongoing monitoring) · Form G (periodic review)
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Corporate CDD forms
Form D1 (corporate entity) · Form D2 (beneficial owners) · Form E (beneficial owner declaration)
2. Sanctions and PEP screening
Screen every client against OFAC SDN, UN Security Council, EU Consolidated List, MAS Terrorist Designation, and Interpol at minimum. Document the result — clean or matched. For corporate clients, screen the entity and all beneficial owners with 25% or more ownership.
3. Risk assessment
Assign Low, Medium, or High risk based on client profile, screening result, and transaction context. Document the reasoning, not just the conclusion.
- Low risk: Standard CDD — Form A1
- Medium risk: Enhanced CDD — Form A1 + Form B
- High risk / confirmed PEP: Full EDD suite with documented source-of-funds verification
4. UCPDD — when the counterparty has no agent
If the other party in the transaction has no CEA-licensed agent, you must complete Unrepresented Counterparty Due Diligence — collect their identity, run a sanctions screen, and complete Form U1, before any agreement is signed.
Full guide in Insights
What Is UCPDD and When Does It Apply to Singapore Property Agents?
When it triggers, what to collect, and why it's frequently missed →
5. Record retention for 5 years
All CDD forms, screening results, risk assessments, and signed documents must be retained for five years from the transaction date or end of the business relationship. The obligation belongs to the individual salesperson — not the agency.